Every order is prepared with care, checked before dispatch, and shipped to arrive on time and in proper condition. Most deliveries reach customers without issue. When a problem occurs, we address it without delay and guide it to a straightforward outcome. This policy explains how we deal with delays, lost shipments, and product issues, and how you can request a return or refund.
Before placing your order, review your delivery details carefully. Accurate information keeps your shipment on track. Enter your street name, apartment or unit number, city, and postal code exactly as used by your local postal service. If you notice an error after checkout, contact us immediately. We can update the address before dispatch. After the parcel leaves our facility, it follows the original details, and changes are no longer possible.
Delivery times depend on the selected shipping method and destination. If your order has not arrived within the estimated timeframe, check the tracking information first. In many cases, parcels wait at a local post office or sorting center before final delivery. If tracking does not provide clear updates, contact us with your order number. We will review the shipment status and advise on the next steps.
If a parcel is confirmed as lost, we arrange a replacement shipment or issue a full refund, based on your preference. We consider each situation individually to arrive at a balanced result.
If your order does not match your expectations, you may request a return within 30 days of delivery. Contact our support team to receive the return address and instructions. Items must remain unused, sealed, and in their original packaging. Products that have been opened or used cannot be accepted for return due to safety standards. Once we receive and inspect the returned item, we process your refund. Shipping fees are included only when the issue is linked to our service.
If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible and include a photo of the issue. This helps us resolve the situation faster. You may choose a replacement shipment or a full refund. Each request gets prompt attention, with regular updates until it’s settled.